Question 1

How can I access my new module after purchasing?

Accepted Answer

Go to the 'My Modules' webpage. Refresh the page twice to access your new module. When you see a green check mark on the module image, click the 'Video Tutorials' button to go to the tutorial videos. If the videos don't appear, disable any Google Extensions like Ghostery that might block them. If you don't see the green check mark, your VPN software (e.g., Kaspersky, Nord) might be blocking it. Temporarily disable the VPN. To install, visit 'How to Install' and download the User Interface. For more details, click the information icon on the UI.

Question 2

Windows Security says Virus Threat Detected.....what to do?

Accepted Answer

Certainly, here's the revised sentence:

Unfortunately, some virus detection programs may erroneously mark certain .exe files as a virus threat. Rest assured that all B4D software is free from any viruses. To allow the installer to run the .exe file, you'll need to toggle a switch in the Windows Security settings.

Question 3

What happens when I want to upgrade to a new Blender version?

Accepted Answer

To guarantee the proper functioning of the software, the User Interface will exclusively install the latest compatible Blender version, specifically the Long-Term Support (LTS) versions released annually. Please note that it is not feasible to utilize Blenderfordental menus with any other Blender versions.

Question 4

What about updates?

Accepted Answer

Upon purchase, all updates are complimentary.

Updates play a vital role in the continuous development of the software and are released regularly. This is done to guarantee:

1. Correct functionality of the software
2. Addition of new menu buttons for additional features
3. Script improvements

When updates are available, you will encounter a 'Click here to UPDATE' button on the User Interface. Simply click the button, and it will retrieve a new module from our server. The update seamlessly integrates into Blender when accessed through the 'Start B4D' button on the User Interface.

For details on the included updates, you may wish to visit https://www.blenderfordental.com/updates

Question 5

What updates are there?

Accepted Answer

The User Interface manages all updates, which fall into four categories:

1) Script updates involve refining the Python script for a specific menu button to enhance its functionality, without altering the button itself.

2) Menu button changes or additions result in the automatic display of the new menu button in Blender. Typically, a new menu button is accompanied by a tutorial video illustrating the added feature.

3) Add-on updates, while less frequent, are essential. The necessary Blender add-ons typically operate in the background and are integrated into Blenderfordental's scripting.

4) User Interface updates are infrequent. Look for a 'New User Interface! Click to Install' button on the User Interface. Press the button to retrieve the new User Interface, and follow the installer prompts. After installation, use b4d.exe to launch the updated User Interface, which is identified by a version number.

Question 6

I'm having trouble with the installation, where do I find help?

Accepted Answer

For a quick solutions, check out the 'How to install B4D' page and watch the installation video. 
The FAQs also contain valuable information.

If you still need help, we may ask you to install TeamViewer to access your computer remotely. 
A remote installation will only take a few minutes.

To speed up the process we ask you to please:

Install the Blenderfordental's User Interface 
Download & Install TeamViewer 
Contact us through the website chat feature

Question 7

Do I need to upgrade to the new User Interface (UI)?

Accepted Answer

Certainly, the activation key system is undergoing a gradual phase-out, making the older Blender version obsolete. This strategic decision aligns with the latest developments in Blender, ensuring that all users can access and benefit from new features. The User Interface serves as the fastest method to develop B4D software and ensures that all users stay current with the software by overseeing all installations and updates.

Question 8

Can I install B4D on a network of computers?

Accepted Answer

No, Blenderfordental provides a stand-alone license only, allowing for one installation per computer. The installation of the User Interface is restricted to one computer at a time and cannot be accessed by multiple computers. Blenderfordental modules can be installed on three stand-alone computers per licence.

Question 9

Can I login to B4D from my other computer?

Accepted Answer

Certainly, the User Interface (UI) enables the installation of Blenderfordental on up to three computers. Each UI is assigned a unique number based on the time of installation.

While the tutorial videos are accessible from various browsers, access is restricted to your individual user login.

Question 10

Can I purchase the software in another language?

Accepted Answer

We are presently working on translating the instructional videos into various languages.

The software menus are currently offered in English, German, French, Italian, Spanish, and select Portuguese options.

To access the menus in a different language, utilize the language selection menu on the User Interface.

Question 11

Is it allowed to share my B4D modules with others?

Accepted Answer

No, sharing your B4D modules with others is against our Terms & Conditions. Only the registered owner can use the software.

Question 12

Can I share components, attachments, libraries etc. with other users?

Accepted Answer

No. All Blenderfordental script files and non-script files are Copyright. It is against Blenderfordental's Terms & Conditions to share any component files with others. Please check out https://www.blenderfordental.com/terms-conditions

Question 13

How can I become a B4D tutor?

Accepted Answer

To teach B4D, you need to be accredited by Blenderfordental. Conducting courses without accreditation is not allowed to maintain high teaching standards. Apply here: https://www.blenderfordental.com/tutorapplication

Question 14

Known Issue - Radeon AMD graphic cards

Accepted Answer

Blender has reported issues with the following graphic cards. In transparent mode the objects seem to light up and fragment. If you are experiencing these issues, Blender recommends you install the latest driver. Please follow the link https://www.amd.com/en/support/graphics/radeon-rx-vega-series/radeon-rx-vega-series/radeon-rx-vega-64 or https://www.amd.com/en/support/kb/release-notes/rn-rad-win-21-40-beta-blender-3-0?fbclid=IwAR30C1kXQjN_svp-h7G_olbeO5QJ30WA9HsT3sLbftc9A5JU11MQDMrFGgE
 
If this does not solve the issue, please use Blender 2.83 LTS with the 2.83 modules.

Question 15

Blender opens, then immediately closes down.

Accepted Answer

Check your NVIDA settings in the control panel - This may need to be adjusted for CUDA-GPS's. Then it should work.

Question 16

I have Nord VPN. When I start Blender there is an error message and the menus don't appear. The pkg installer also does not seem to work.

Accepted Answer

Nord VPN might flag newly downloaded files as a threat and quarantine them. You'll need to disable web protection to prevent this.

Question 17

The User Interface is blank and does not close down. What to do?

Accepted Answer

If the User Interface displays as a blank white screen, it may be due to a recent upgrade to the User Interface or changes made to your Windows operating system. To resolve this issue, follow these steps:

1. Open **Task Manager**, locate the process named **B4D**, and select **End Task**.
2. Open **File Explorer** and navigate to your **C:** drive.
3. Go to the **Users** folder.
4. In the upper Windows toolbar, select **View**, then choose **Show**, and check the option for **Hidden items**.
5. Open the folder corresponding to the user’s name, navigate to **AppData**, then **Roaming**.
6. Locate the folder named **com.example** and delete it. This action will reset the User Interface.
7. Reopen the User Interface and log in.

This should resolve the issue.

Frequently asked questions